Tag: customer management
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6 min read
Why Telcos Need a Simplified Stack
Read more: Why Telcos Need a Simplified StackEvery day, we move deeper into the 5G era, as the new technology rapidly becomes the standard for telco providers. In fact, it’s expected that 5G will account for 1.2 billion connections by 2025, covering one-third of the global population. There is…
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6 min read
How Microservices, Cloud, and Digital Twins are Reshaping Customer Management
Read more: How Microservices, Cloud, and Digital Twins are Reshaping Customer ManagementTo get ahead, telcos need to explore new business models and technologies that foster a deeper understanding of consumer behavior and drive engagement. One service model that aligns with this initiative is customer management (otherwise known as customer value management or customer…
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6 min read
Are Your Customer Management Decisions Sub-10 Milliseconds?
Read more: Are Your Customer Management Decisions Sub-10 Milliseconds?Today’s telcos and communication service providers (CSPs) are seeking new ways to monetize their offerings and services, especially in light of 5G, IoT, and industrial IoT. In their quest to help telcos ultimately increase average revenue per user (ARPU), telco software vendors…