If assistance is needed during business hours:
- Click here to open a ticket with us for all issues
If you have not done so, you can also register via the website in order to create tickets, respond, and manage them to completion.
Ticket should have the following information:
- Severity Level
- Environment (Production, Dev, Test, QA)
- Date and Time of the event (include time zone)
- Description of the issue
- Description of any steps taken already to resolve an their outcome
- Add relevant log files, stack traces, or other artifacts that may assist in diagnosis
After business hours contact:
- For a critical issue, call Ph +1.339.298.2023
You will be asked to provide a customer contact name and phone number and give a description of the issue being experienced.
If you are unable to use the support ticket system, you can email email@example.com and supply the same information as listed for a ticket.
NOTE: As of October 1st, 2022, firstname.lastname@example.org will no longer open a support ticket.
Log into our support ticketing system and click new user to register and open a ticket.
Volt Active Data Long Term Support (LTS) releases are available once a year and are supported for three (3) years. All non-LTS releases are supported for one year.
Customers deploying on a non-LTS release should plan on upgrading to an LTS release for that version when it becomes available.
The LTS program is designed to provide a longer term to allow for planning and choice when deploying or scheduling upgrades. Customers should upgrade before their version reaches End-of-Life (EOL).
The following table shows planned releases as of this revision. Future major releases, minor releases, and LTS releases will follow the same pattern.
EOL for Fixes
|V13||Sept 2023||Sept 2024|
|V12.3 LTS||July 2023||July 2026|
|V12||Oct 2022||Oct 2023|
|V11.4 LTS||July 2022||July 2025|
|v11||Aug 2021||Aug 2022|
|v10.2 LTS||May 2021||May 2024|
|v10||Aug 2020||Aug 2021|
|v9.3 LTS||May 2020||May 2023|
|v9||April 2019||April 2020|
Customers who continue running Volt Active Data software for fixes past EOL will still receive technical support, while upgrading to a currently supported LTS version, at best effort levels only. Any defects that require an update release would only be corrected in an update to a currently-supported LTS release and the customer will need to upgrade to apply the correction. Upgrades to a currently supported LTS version must be completed no later than 6 months from EOL of the existing version.