Support

If you experience any issues, please email cmitchell@voltactivedata.com with a screenshot of the error.

Tickets should have the following information:

• Definition Level
• Environment (Production, Dev, Test, QA)
• Description of the issue
• Date & time of the event (including time zone)
• Description of all steps taken to try and resolve the issue
• Any actions that were taken prior to the event occurring
• Any relevant logs from all nodes and clusters, stack traces, or other artifacts that may assist in diagnosis
• Additional information needed in the ticket e.g., volt version, end customer, bare metal or container, etc.

For critical issues, please call:

• US: +1 (339) 298-2023.
• International: +001 (339) 298-2023

Supported Volt Software

Volt Active Data Long Term Support (LTS) releases are available once a year and are supported for three (3) years.  All non-LTS releases are supported for one year.

Customers deploying on a non-LTS release should plan on upgrading to an LTS release for that version when it becomes available.

The LTS program is designed to provide a longer term to allow for planning and choice when deploying or scheduling upgrades. Customers should upgrade before their version reaches End-of-Life (EOL).

The following table shows planned releases as of this revision. Future major releases, minor releases, and LTS releases will follow the same pattern.

End-of-Life Policy

Volt Software is considered expired and non-supportable at the end of the month listed on the software supported chart. Partners who continue running on expired software for fixes past the expiration date will receive reasonable effort support, only under an extended support contract or while upgrading to a currently supported LTS version (submit upgrade plan for review).  Reasonable effort support is where we advise the Partner on workarounds for relief.

Customer Support Policy

Volt Active Data offers tiered support plans designed to meet the needs of enterprise deployments. All plans include access to our support portal and documentation. Higher tiers add faster response times, extended coverage hours, and dedicated technical resources. Response time commitments are based on issue severity, ranging from same-business-hour acknowledgment for critical outages to next-business-day for general inquiries. Support coverage applies to currently maintained software versions as outlined in the table above. View the full policy to understand response time commitments, escalation procedures, and what’s included in each support tier.