Contact Us

How to Contact Volt Support

If assistance is needed during business hours:

  • Click here to open a ticket with us for all issues

If you have not done so, you can also register via the website in order to create tickets, respond, and manage them to completion.

Ticket should have the following information:

  • Severity Level
  • Environment (Production, Dev, Test, QA)
  • Date and Time of the event (include time zone)
  • Description of the issue
  • Description of any steps taken already to resolve an their outcome
  • Add relevant log files, stack traces, or other artifacts that may assist in diagnosis

After business hours contact:

  • For a critical issue, call Ph +1.339.298.2023

You will be asked to provide a customer contact name and phone number and give a description of the issue being experienced.

If you are unable to use the support ticket system, you can email support@voltactivedata.com and supply the same information as listed for a ticket.