Category: Customer Management

070722 Blog 3 Ways Your Hyper-Personalization is Subtracting Value

3 Ways Your Hyper-Personalization is Subtracting Value

July 07, 2022
Recently I flew from Dublin, where I live, to Volt’s new HQ outside Boston. Apart from the usual travel delays and headaches, what made the journey stand out was the significant number of late, delayed, and out-of-context or tone-deaf messages I got around my upcoming flight.  And it’s not just from the airlines.  Companies are [...]

How Microservices, Cloud, and Digital Twins are Reshaping Customer Management

March 18, 2021
To get ahead, telcos need to explore new business models and technologies that foster a deeper understanding of consumer behavior and drive engagement. One service model that aligns with this initiative is customer management (otherwise known as customer value management or customer experience management, depending on what you’re trying to achieve with it), which has [...]

Are Your Customer Management Decisions Sub-10 Milliseconds?

March 04, 2021
Today’s telcos and communication service providers (CSPs) are seeking new ways to monetize their offerings and services, especially in light of 5G, IoT, and industrial IoT. In their quest to help telcos ultimately increase average revenue per user (ARPU), telco software vendors need to think about how they can build applications that enable the best [...]
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